Question 1

Can I drive a motorhome on a standard licence?

Accepted Answer

Yes, all our motorhomes have a MAM (maximum authorised mass) of 3500kg or less, so you can drive on a standard UK licence. You must be between 25 and 75 and have held a full UK or EU licence for at least 2 years to meet our insurance requirements.

Question 2

Do I need to get insurance?

Accepted Answer

Fully comprehensive vehicle insurance is included within the price (subject to age restrictions & how many penalty points you have). Insurance does not cover personal belongings.

Question 3

Why do you need my driver information?

Accepted Answer

We provide insurance as part of your hire package and need to verify that you are eligible for this insurance.

Question 4

What if I have points on my licence?

Accepted Answer

For speeding points, in many cases we can still provide insurance, but a higher insurance excess may be required. It’s important to let us know when you book so we can check with our insurers.

Question 5

Can I take a motorhome outside the UK?

Accepted Answer

At present we are not allowing our motorhomes to be taken outside the UK. We will keep this under review based on the latest government advice.

Question 6

What time can I collect the motorhome?

Accepted Answer

Our standard collection time is 10:00am on the first day of hire.

Question 7

When do I need to return the motorhome?

Accepted Answer

Our standard return time 2:00pm on the final day of your hire.

Question 8

Can I leave my car with you?

Accepted Answer

Free secure internal on-site storage is available for your own personal vehicle. Car parking is at the owners risk and subject to availability. In the event we are unable to park your car inside our premises, space will be made available outside in premises.

Question 9

What ID do I need when I collect?

Accepted Answer

All drivers must be present when you collect and bring their original photo driving licence (for non-photos licences, another form of photo ID is also required). You will also need 2 separate forms of proof of address. You will also need to have obtained the DVLA code from the DVLA website to enable us to verify your driving licence(s) Please visit www.gov.uk/view-driving-licence

Question 10

Does the motorhomes have a toilet and shower?

Accepted Answer

Yes, all our motorhomes have a bathroom with toilet and shower

Question 11

Does the motorhome have a kitchen?

Accepted Answer

Yes, all our motorhomes have kitchen areas, please look at the individual motorhome descriptions for details of appliances.

Question 12

Does the motorhome have a bike rack?

Accepted Answer

Yes, all our models have bike racks that will take 4 standard sized bikes. Our Trend also has a garage where bikes can also be stored inside

Question 13

What do I need to bring with me?

Accepted Answer

Our motorhomes are well equipped but don’t include bedding and towels, so please bring these with you

Question 14

How long is the motorhome?

Accepted Answer

You can also find this in the ‘our motorhomes’ pages of our website

Question 15

What is the security deposit?

Accepted Answer

The security deposit will be £1,250 for all vehicles

Question 16

Do I need to clean the motorhome?

Accepted Answer

We only ask that the interior is clean although we don’t expect it to be immaculate as we will valet it before it goes out on its next hire (see terms and conditions for more information).  Also, please make sure you have emptied the toilet cassette and waste tank. Failure to undertake this will incur penalty charges as per our terms and conditions.

Question 17

Do I need a pitch with electric hook up?

Accepted Answer

All our motorhomes have a ‘leisure battery’ which can run the electrical systems, typically for 1 or 2 nights without ‘hooking up’ to an electricity supply, all of our vehicles also have solar power. How long it lasts will depend on how much you use electrical appliances and lights. The leisure battery also gets recharged as you drive.

Question 18

Do I need a pitch with water?

Accepted Answer

All our motorhomes have on-board water and waste tanks so this isn’t essential. Just remember to fill the water tank when you arrive on site.

Question 19

Is there gas in the motorhome?

Accepted Answer

All our motorhomes have Calor gas (propane) bottles to run the gas appliances.

Question 20

Will there be fuel in the motorhome?

Accepted Answer

We operate a full-to-full fuel policy; the motorhome will be supplied with a full tank of fuel, please return it full.
Failure to undertake this will incur penalty charges as per our terms and conditions.

Question 21

What is your mileage allowance?

Accepted Answer

Mileage is unlimited although we don’t expect a vehicle to have covered more than 1500 miles in one weeks hire.

Question 22

How old are your vehicles?

Accepted Answer

We regularly update our vehicles to ensure we are offering high quality at all times. Our vehicles will never be more than 2 years old and in most cases will be a lot newer.

Question 23

Do you hire all year round?

Accepted Answer

Yes we are open all year and our vehicles are available to hire 365 days a year.

Question 24

When can I collect and return?

Accepted Answer

We prefer to handle collections and returns on a Friday where possible. Collections are available from 2:30pm on the first day of hire and returns 10:30am on the last day. Special arrangements can be made but may carry an additional charge.

Question 25

What happens when we collect?

Accepted Answer

On collection you will be given a full handover of the vehicle which will show you have to operate the onboard systems and shows you that they are working at the point of collection. This usually takes approximately 1 hour depending on experience and the vehicle. We also complete any final paperwork and carry out a visual inspection of the vehicle with the hirer.

Question 26

Are pets allowed?

Accepted Answer

We only allow dogs in our motorhomes and this is limited to 2 small or 1 medium well behaved dog. Unfortunately if your dog is not correctly house trained (no chewing or urination) you will not be able to hire a vehicle from us.

Question 27

Can you collect us from a Train Station or Airport?

Accepted Answer

Absolutely! If you are wanting to travel to us from further afield this is not a problem. By prior arrangement we can collect you and your personal belongings from  local airport or train station (please ask before booking tickets).

Question 28

What happens if I need to cancel my booking?

Accepted Answer

Full details of this can be found in our terms and conditions.

FAQ

Contact Us